I understand that the scanner function as well as the icon for the printer function disappeared from the desktop screen. Not to worry, I'll be glad to assist you with this case. May I know if any software changes or updates happened on the computer prior to this issue? This tool will help to fix any issues with the printer drivers/software: While you respond to that, I suggest you to download and run the HP Print and Scan Doctor. Make sure your printer is turned on and connected to the computer.ĭownload HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool. On the Welcome screen, click Start to view a list of available printers. Select your printer in the list, and then click Next. If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.Ĭlick either Fix Printing or Fix Scanning. If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues. ![]() Review the list of test results, and then resolve any issues found. ![]() If you see a checkmark, the printer passed the test. ![]() If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.
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